COVID-19 Policies

Effective May 18, 2020

PROTECT YOURSELF, PROTECT OTHERS

The Exchange is committed to helping protect the health and safety of our customers and staff and is closely monitoring the situation and complying with public health guidelines. You are our number one priority and as such, certain changes must take place in order to maintain safe distancing. We ask for your patience, understanding and cooperation during these challenging times.

Shopping Policy:

  • For your safety and the safety of others we ask that all shoppers, consignors, employees and volunteers wear a mask while in the store.
  • The Exchange will post signs throughout the store to direct shoppers through aisles. Customers will be directed to go through aisles in one direction.
  • We will limit the number of customers allowed in the store at any given time.
  • Please adhere to social distancing guidelines of six feet.
  • Due to limited staff, the public restrooms and dressing rooms will be closed.

Business/Furniture Office HOURS: 9 a.m. to Noon

  • PLEASE SIGN-IN: Each person will be called in the order in which they signed up.
  • No more than one person may enter the business office at a time.

Hours of Operation:

Monday – Friday  9 a.m. – 4 p.m.
Business/Furniture Office Hours: 9 a.m. – noon
Saturday  10 a.m. – 4 p.m.
Business Office CLOSED
Sunday CLOSED

Consignment Policy Changes Due to Covid-19

MISCELLANEOUS/CLOTHING CONSIGNMENT - DROP & GO ONLY YES YOU GET $ $ $ $ $ $ $ PAID $ $ $ $ $ $ $

BEFORE YOU ARRIVE:
  • Download and fill out the intake slip with the header “Drop and Go.” The “Drop and Go” slip is available on the bottom of this page.
  • Label each of your items with your account number by using a ballpoint pen and piece of beige masking tape that is approximately 1” long.
AFTER YOU ARRIVE:
  • Miscellaneous: Place labeled items along with your “Drop and Go” slip in a bin.
  • Clothing: Place labeled items on the appropriate hangers, put on rack, and tie a string around the top of the hangers grouping them together. Attach your “Drop and Go” slip with a straight pin to your last item of clothing. Make sure the “Drop and Go” intake slip includes the number of items being consigned.
  • Purses, shoes and belts should be grouped in separate bags along with a "Drop and Go" slip. (Purses in one bag, shoes in another bag etc.)  Include the number of items being consigned on your "Drop and Go" slip.
  • If you have an item of significant value, please notify a representative of The Exchange.

NOTE: If an item is unacceptable for consignment, it will be noted in your account and donated to one of the local charities The Exchange has a partnership with. No other notification will be given.

FURNITURE CONSIGNMENT & APPROVAL PROCESS

FIRST THINGS FIRST:

  • We require photos of all furniture items. Photos are to be emailed to [email protected]. Please make sure you include your phone number

NOTE: Due to Covid -19, staff will no longer view photos in person.

BEFORE YOU ARRIVE:
  • Label each of your items with your account number by using a ballpoint pen and piece of beige masking tape that is approximately 1” long. Place in upper right-hand corner.
  • Download and fill out the slip titled “Check-In Ticket” and attach to your items. The "Check-In Ticket" is on the bottom of this page.
WHEN YOU ARRIVE: FURNITURE DROP-OFF DISTANCING POLICY
  • There is a doorbell outside the building next to the furniture intake doors.
  • Once a staff member in the furniture department has been notified, we ask that you please get back in your vehicle while Exchange staff loads or unloads your furniture.

STERLING AND GOLD JEWELRY CONSIGNMENT

FIRST THINGS FIRST:
  • Email the business office at [email protected] to make arrangements to drop off your gold and sterling silver jewelry.
  • Prior to arriving, please make sure your consignment number and the number of items being consigned is written on a “Check-In Ticket,” which is available on the bottom of this page. Place the “Check-In Ticket” along with your jewelry in a plastic bag.
WHEN YOU ARRIVE:
  • A sign-up sheet will be posted. Each person will be called in the order in which they signed up. No more than one customer will be allowed in the business office at a time. This is so that we can maintain a safe distance of six feet apart.
  • Simply drop off your approved items in the business office.

PICTURES & ARTWORK CONSIGNMENT:

Only originals or hand-signed pictures will be accepted during this time. All pictures must be pre-approved.  Please see guidelines below. 

FIRST THINGS FIRST:
  • Pictures of artwork should be emailed to [email protected] for approval. Artwork will be approved and a drop off day agreed upon by email.
  • Prior to arriving, please label each of your items with your account number by using a ballpoint pen and piece of beige masking tape that is approximately 1” long. This helps to ensure that your consignments are properly credited to your account.
  • Download from our website and fill-out the slip titled “Check-In Ticket” and attach to your items.
WHEN YOU ARRIVE:
  • On your assigned day, simply drop off the approved items in the intake department.
  • Ring the doorbell on the outside of the building, next to the intake doors.

Consignment days may change due to demand or lack thereof.